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Quality

http://www.argentfm.com/quality/

 

External accreditation and monitoring

Argent is a member of the B&ES. We are subject to annual independent inspection and assessment of our technical competence and commercial capability under the criteria for B&ES membership.

We regularly draw on B&ES best practice guidelines such as ‘guidance on customer complaints handling’, ‘equal opportunities guidance’ and more specific guidelines on issues such as ‘ventilation hygiene’. These inform and update our own policies.

We are also members of the Electrical Contractors Association (ECA), an accredited supplier under the Contractors.

We are members of NICEIC – the UK’s electrical contracting industry’s independent body which annually audits our procedures.

We are elite and founder members of REFCOM, a register of companies competent to handle refrigerants. As elite members, we demonstrate that we have achieved ‘best practice in refrigerant handling, working to industry codes of practice and in compliance with all current legislation.

We are accredited members of Constructionline, the UK’s largest register for pre-qualified contractors and recommended by the OGC Common Minimum Standards and The Local Government Task Force.

We are registered with Gas Safe, the official body for gas safety in United Kingdom, Isle of Man and Guernsey, which ensures all our engineers are appropriately qualified.

Argent’s occupational health and safety management is accredited to OHSAS 18001:2007. We have also achieved ISO 14001:2004 the environmental management standard that helps us to protect the environment, to prevent pollution, and improve our environmental performance.

Advising public sector clients on changing legislation

As active members of the B&ES we monitor innovations and technologies that impact on the quality of our services. Many of our clients have benefited from reduced whole life costs, as well ensuring their systems are fully compliant as a part of our asset audits. These not only identify plant which may be reaching the end of its life, but also systems that are no longer environmentally acceptable.

Cost management

We adopt an open-book, partnering approach to costing so that our clients have clarity and cost certainty built into our agreements.

Supplier management

Where appropriate, we streamline the selection and management of suppliers and sub-contractors for our clients. All our suppliers and sub contractors follow our sustainable procurement guidelines.

Often, we can help minimise our clients’ management time, by bringing specialist suppliers’ services into one complete package. Clients can monitor all activities (even those of specialist sub contractors) on a daily basis if they wish – logging into their own portal on our CAFM system, Tabs.

Collaborating to deliver best value

Our processes are designed to remove waste and inefficiencies and our management approach focuses on transparent, value for money solutions that are focused on our clients and their values.

By following partnering best practice, being transparent over costs and profits and adopting clear, mutually agreed project targets, we aim to create a win/win situation with our clients and throughout the supply chain. We believe a collaborative partnering approach delivers not only cost savings, but also quality improvements and smarter, best value options with sustainable whole life benefits.

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